We want you to have a great experience shopping with THYME.
Cancellation
Orders can be cancelled before shipment.
Once shipped, cancellation may not be possible.
Returns
Returns are accepted only for:
- Damaged products
- Manufacturing defects
- Incorrect products delivered
Return requests should be raised within 7 days of delivery.
Refunds
After successful inspection:
- Refunds will be processed within 5–7 business days
- Refunds will be credited to the original payment method
Non-returnable Items
Products damaged due to misuse or normal wear and tear are not eligible for return.